We accept returns & exchange of items and services that are in new condition, unaltered, in original package and free of damages by the customer within 3 days only.

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For a full refund or exchange, mail out your item or schedule a pick-up (only available in New York City / Brooklyn, Queens) within 3 days from the receipt of the original order. 

Items and services cannot be returned or exchanged after 3 days from the receipt of the original order.

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The installation / shipping / delivery fee and any applicable expenses for the first setup are not refundable.

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All free or rented (leased) equipment must be returned at the end of the service period.

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Upon the first activation, the client acknowledges that he\she has read and understood the above policies and procedures in their entirety and agrees to abide by them.